Deloitte, a leading professional services firm, is in the process of deploying its generative artificial intelligence chatbot, PairD, to a substantial user base of 75,000 employees, which includes tax professionals. This advanced tool, launched by Deloitte in October, has been previously utilized by employees in the UK and is now undergoing a broader rollout across Deloitte North and South Europe (NSE), covering European, Middle Eastern, and African regions. The deployment initiative, initiated on December 10, is currently in progress.
PairD is a versatile chatbot that empowers staff to perform a range of tasks, including responding to emails, crafting written content, coding for task automation, generating presentations, conducting research, and creating meeting agendas. The tool's functionality encompasses various aspects of professional work, enhancing efficiency and productivity within the workforce.
However, users have been cautioned about the potential for inaccuracies in the information generated by PairD, particularly regarding details related to people, places, and facts. Deloitte advises its employees to conduct their own due diligence and quality assurance to verify the accuracy and completeness of the tool's output before relying on it for professional tasks.
To access PairD, Deloitte employees are required to undergo a training module, ensuring that they are equipped with the necessary skills to effectively utilize the chatbot. This reflects the firm's commitment to providing its workforce with the tools and knowledge needed to integrate cutting-edge technologies into their daily workflows.
It's noteworthy that PairD was developed internally by Deloitte's AI institute, showcasing the firm's dedication to leveraging in-house expertise to create innovative solutions that cater to its specific needs and challenges.
This development comes in the wake of reports in September of Deloitte warning its UK staff about potential job cuts, indicating a broader trend within the professional services industry. Other major firms, including PwC and KPMG, have also announced job cuts in recent times, reflecting the evolving landscape of the sector.
In a broader context, Deloitte's adoption of AI solutions aligns with industry trends, with other firms like PwC forming strategic alliances with AI platforms. In October, PwC's global tax and legal services division partnered with AI platforms OpenAI and Harvey, aiming to train and deploy foundation models for tax, legal, and human resources services. This move reflects the increasing collaboration between professional services firms and AI technologies to enhance their service offerings.
Deloitte has also demonstrated a commitment to social responsibility by announcing plans to train employees at the disability equality charity Scope to use PairD. This initiative underscores the firm's dedication to inclusivity and the broader societal impact of its technological advancements.
By fLEXI tEAM